IT Support Maturity Check

How to read your score

Count one point per statement that is true for your team.

0–7: Reactive

Your team is firefighting. Most effort goes into surviving the day, and leadership has little visibility. The good news: this is where the fastest wins live. A structured assessment typically finds savings within weeks.

8–13: Developing

Foundations exist but do not hold under pressure. Processes are partly defined, tooling partly used, metrics partly trusted. Targeted fixes to categorization, SLAs and automation would move you up a level fast.

14–17: Managed

Solid operation. Your processes work and your numbers are real. The next step is optimization: proactive problem management, tighter automation and service reviews that drive continuous improvement.

18–20: Optimized

Excellent. You run a mature, measurable operation. If you want a second pair of expert eyes on the last few percent, or need capacity to keep it this way, we should talk.